Customer Service

Shipping & Delivery

Tadgets ships within Singapore and also internationally to Malaysia, Indonesia, Thailand, Brunei, Australia, New Zealand and USA. We provide free delivery for orders that are SGD 100 and above. Delivery charges for orders are based on current shipping rates and will be shown at the price breakdown upon checkout. Delivery of orders will normally take between 2-10 business days, taking into account custom clearance process. All orders will arrive with protective wrapping that minimises damages during the delivery process. However, odd sized and large, bulky items will be delivered in their original packaging. Tadgets will endeavour to make sure all orders arrive at their destination with minimal damages as much as possible.

Returns & Replacements

Attentive Customer Service

Tadgets has a customer service contact which will respond to your queries within 24 hours and aim to allay you of your concerns, if any. That being said, Tadgets will strive to ensure top notch customer satisfaction at the point of purchase as we know its quite a hassle to even contact any form of customer service. 

Refund or Replacement For Defective/Missing Purchases - No Questions Asked

Tadgets endeavours to deliver your purchases right to your door step on time and in good condition. However, in the unlikely situation that your purchases go missing or are received in defective conditions, Tadgets will provide a refund or replacement with no questions asked upon receiving your feedback. Do allow us some time (normally about 24 to 48 hours) to investigate on your feedback so that we can arrest the issue. 

Not Satisfied With Your Product? Ask For A Refund

In the remote situation that you are not happy with the product shipped to you, for whatever reasons, Tadgets offers a 30 days full money back guarantee for product returns. Tadgets will only accept product returns if products are in undamaged, usable and intact condition with original packing. To return your items, simply email us at info@tadgets.com with your reason for returns. We will pick up your item for free and refund your purchase within 5 business days.

Tadgets reserves the right to reject any returns and refunds if the abovementioned conditions are not met and any cost of return shipment will be borne by the customer if returns are made without Tadget's approval.

Ordering

Ordering your purchase at Tadgets is a ease. Browse for your item and add your item to cart. Your shopping cart will show your added items and the purchase value at all times. Checkout your items by clicking on the shopping cart at the top right corner and you are on your way to receiving our innovative products!

Payment, Pricing & Promotions
We use Paypal as our main mode of payment and payment can be made using most types of credit cards. Paypal is a secured payment gateway and offer protection to buyers as well. For more information, please visit the Paypal website. 
We have special promotional launch prices and loyalty discounts for our customers. To enjoy such discounts, sign up for a free account and be a Tadgets customer!
Viewing Orders
Need to review what you have ordered? Our portal allows you to view your past and current orders by clicking on the Orders & Returns button at the footer and entering your order ID and last name.
Updating Account Information
Your account information can be updated by logging in to your account. You can change your particulars and shipping address in your account section. If you don't have an account, sign up for a free account and enjoy a $20 discount for your next purchase. The discount is not applicable for certain sales items.